Frequently Asked Questions

Authenticity Guarantee

At Exclusive Sportswear, we guarantee that all the products we sell are 100% authentic. We have a strict zero-tolerance policy for counterfeit or fake items. All products are brand new and come with original accessories, such as tags and boxes, unless specified otherwise in the product description. Please read each product description carefully to know exactly what you will receive. While we are not affiliated with the brands we sell, we resell these products and offer the items at competitive prices.

 

Can I Alter My Order Once It Has Been Placed?

Unfortunately, we are unable to alter orders once they have been placed and shipped. Please contact our customer service team at info@exclusive-sportswear.com for help and further advice.

 

How Long Do I Have To Make A Return?

Our returns policy is 14 days from purchase. 

 

How Do I Make A Return?

Please email our customer service team at info@exclusive-sportswear.com to start a return. We aim to respond within 24-48hrs. Please note, the customer is responsible for the return shipping costs. We reccommend using a tracked service.

 

How Long Will It Take To Receive My Refund?

We process all outstanding returns within 24-48 hours of receiving them as long as they meet our return expectations. Once processed you will receive an email. Please allow upto 7-14 business days for your respected bank to release the funds back into your active balance. 

 

My Order Has Not Arrived Yet?

You will receive a tracking number once your order has been shipped. We aim for all items to be delivered within 2-4 days after dispatch or 4-7 days during busy periods. Always keep an eye on your email for delivery updates and tracking information.

Orders from Ireland can take upto 7-14 days

 

What Do I Do If I Have Received A Defected Item?

All our items are quality checked before posting if you receive a defected item please email our customer service at info@exclusive-sportswear.com within 24hrs. 

 

How Do I Make Sure I Order The Correct Size?

Please use our sizing guide chart to ensure you order the correct size 

Click here for sizing chart